The purchase is only the beginning.

The moment you pay is usually the moment you need a receipt least. You have the item in front of you. You remember the price and the shop. It is later, when something needs attention, that those details become useful.

Possenda starts at checkout, but the aim is to keep the purchase useful after you leave the store.

Save it while it is in front of you

At a participating shop, scan the QR for your purchase. Continue with Google or Apple and save your Proof. If you are new, continuing creates your account.

Your Proof holds the purchase details supplied by the shop’s connected checkout system. Available details vary: if the system does not provide an item breakdown or payment detail, Possenda should say so rather than fill in the gap.

A refund should not erase the purchase

Suppose you buy a bicycle and a pannier rack, then take the rack back. The original purchase still matters. The refund belongs beside it.

When the connected checkout system supplies a supported refund or return update, Possenda adds it to the Proof’s history. You can see the original purchase and the later change together. A refund records money returned; it does not always mean an item was physically returned.

The shop still decides whether to accept a return. Saving a Proof does not change its policy or approve a refund.

Keep more for the things you want to look after

You do not need an ownership history for every coffee. For an item you want to keep track of, you can choose to add it to My Things.

That gives you a place for separate item records, such as a warranty document or a service record you add after a repair. These sit alongside the purchase evidence. They do not rewrite the Proof, and a record you add is not a verification of the work by Possenda.

When you need help, you can create a private Support Packet with selected records. You can turn off access to that link later. Sharing those records does not give the recipient access to your other purchases.

Useful evidence, with clear limits

A Proof records a purchase reported by the issuing shop. By itself, it does not prove that an item is genuine, that someone currently possesses it or has legal title, or that a warranty claim will be accepted.

What it can do is keep the purchase and the later records easy to find, with their sources and differences clear. That is a good place to start the next conversation with the shop or repairer.